30-Day Money-Back Guarantee for Any Reason
    You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs. Please click here to get the after-sales service: support@onite.com
12-Month Warranty for Quality-Related Issues

    ● Requests within country of purchase
    We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

    ● Requests from outside country of purchase
    We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

    ● Requests for orders shipped internationally
    We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or Aliexpress.
 
For purchases made through other retailers:
    Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
    Unauthorized reselling of Onite products is strictly prohibited.